Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat choices. On Stage Vacaville acts as an agent for the Event Provider and policies set forth by our clients, including venues, teams and theaters, generally prohibit On Stage Vacaville from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact On Stage Vacaville to seek a refund or exchange from On Stage Vacaville when On Stage Vacaville is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from onstagevacaville.org. Should you do so, your tickets may be canceled, and On Stage Vacaville may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using onstagevacaville.org.
Purchase Terms & Conditions
The following Purchase Terms and Conditions are designed to ensure your satisfaction and understanding of the purchase process on onstagevacaville.org. If you have any questions about the information below, please contact us. These Purchase Terms and Conditions are subject to, and incorporate by this reference, the Terms of Service. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket as well as any applicable terms which the venue imposes.
All ticket prices for events that occur in the United States are stated in U.S. Dollars.
On Stage Vacaville.com accepts several methods of payment to accommodate your needs. Currently, onstagevacaville.org accepts American Express, Visa, MasterCard, and Discover.
Who You Are Buying From
On Stage Vacaville acts as the ticketing agent for venues (“Event Providers”) who are promoting or otherwise providing the events for which you purchase tickets. On Stage Vacaville facilitates your purchase of an Event Provider’s tickets via onstagevacaville.org. When you purchase a ticket for an event that is located in the United States, On Stage Vacaville, will be handling the transaction and collecting payment for the Event Provider. If the tickets are sent to you, they will be sent from the United States.
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.
Pricing and Availability
On Stage Vacaville sells tickets on behalf of Event Providers, which means we do not set ticket prices or determine seating availability. Tickets for popular events may sell out quickly. Occasionally, additional tickets may become available prior to the event. However, On Stage Vacaville does not control this inventory or availability. In some cases, On Stage Vacaville or other distribution channels may receive additional, subsequent allocations of tickets for distribution, which may be of similar or higher desirability than those sold on On Stage Vacaville, or may be offered for sale at lower prices than prices charged on On Stage Vacaville.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with On Stage Vacaville Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. On Stage Vacaville will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. You can reach customer service at https://www.onstagevacaville.org/contact-us/
Convenience Charges and Order Processing Fees
Tickets purchased through the On Stage Vacaville ticketing system are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery charges may also be owed.
Amount of Tickets Per Customer or “Ticket Limits”
When purchasing tickets on onstagevacaville.org, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This limit is posted during the purchase process and is verified with every transaction. If a ticket limit is posted during the purchase process, please note that this policy is in effect at the request of the Event Provider and is to discourage unfair ticket buying practices.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that will cause an order to be canceled. In these cases, please verify your billing address with your bank and/or credit card issuing company before making another purchase attempt.
Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process.
Generally, some of the following delivery methods may be offered, subject to additional restrictions some of which are described further below:
Will Call – for events that occur in the United States or Canada.
Mobile / Paperless Ticket – this may be the only delivery option available for some events that occur in the United States.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect, regardless of whether this is because of an error in a price posted on the website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date, or you are able to order a ticket that was not supposed to have been released for sale, then On Stage Vacaville will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of the website or other On Stage Vacaville operated system.
Canceled and Postponed Events
Occasionally, events are canceled or postponed by the promoter, team, band or venue. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us at https://www.onstagevacaville.org/contact-us/. If you purchase a ticket through onstagevacaville.org, and a refund is issued, then On Stage Vacaville will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket.
On Stage Vacaville acts as the agent of the Event Promoter and as such typically only offers refunds and/or exchanges based on the Event Promoter’s instructions. On Stage Vacaville is not obligated to issue a refund except to the extent that the Event Promoter responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the Event Promoter’s instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the Event Promoter’s discretion.
If On Stage Vacaville issues you a refund for a ticket, it will issue a refund of the ticket’s face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and all convenience charges. In no event will delivery charges or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. On Stage Vacaville will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
If an event is canceled, please contact us through https://www.onstagevacaville.org/contact-us/ for information on receiving a refund. If the event was moved or rescheduled, the Event Promoter may set refund limitations. Contact us for exact instructions. Please make sure to include/provide your account number so we can expedite your refund if applicable.
Opening acts or guests may sometimes tour with headlining performers. On Stage Vacaville is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled.
Limitation of Liability
You assume all risks incidental to the event for which a ticket is issued, whether before, during or after performance, and you waive any claims for personal injury or death against On Stage Vacaville, its management, officers, directors, owners, employees or agents on behalf of yourself and any accompanying minor.
Refusal of Service / No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to On Stage Vacaville and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of On Stage Vacaville’s trademarks and other intellectual property is subject to On Stage Vacaville’s written consent.